Loaded 24 7: Returns Policy

(1) These Terms should be read in conjunction with your Terms and Conditions of business with your Agent Loaded 24 7 .

(2) As you have contracted with Loaded 24 7 to supply you an agency service and, with your agreement and consent, Loaded 24 7 begins to act as your agent within 7 days of your order being accepted, you will not have a statutory Right to Cancel your contract for Services with Loaded 24 7 unless a special agreement is entered into between you and Loaded 24 7. Please click on the link to find out more.

If the Goods you receive from the Supplier are:

(a) Defective
(b) Damaged
(c) Do not correspond to the description of the Goods You ordered or
(d) Are unopened and unused

then, subject to the terms set out below, Loaded 24 7 will, as your Agent, deal with the Supplier direct to source you replacement Goods or an alternative or refund your payment for the service provide, if you return the Goods to Loaded 24 7 as your Agent within 10 days of receiving the Goods and also comply with the Notice of Return.

(3) Defective Goods:

(a) Subject to the terms set out below, Loaded 24 7 will contact the Supplier on your behalf as agent and seek a replacement or seek a refund from the Supplier for the price of the Goods and Loaded 24 7 will refund the costs of providing the service in full provide the Goods which on delivery to you are not of satisfactory quality (by which Loaded 24 7 means that they fail to meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price and all the other relevant circumstances).

(b) Please note that the Suppliers will only provide Region 1 encoded DVDs. Loaded 24 7 will not seek a replacement from the Supplier on your behalf or a refund of the Goods from the Supplier or refund their costs of providing a service to your because they are incompatible with your equipment.

(c) Loaded 24 7 will not seek a replacement from the Supplier or a refund for the Goods from the Supplier on your behalf or refund their cost of providing the service to you if the Goods are opened or used because you decide that You do not like them or their content.

(4) Damaged Goods:

Subject to the terms set out below, Loaded 24 7 will seek replacement Goods from the Supplier as Agent or seek a refund for Goods from the Supplier on your behalf and Loaded 24 7 will refund service costs if on delivery to you the Goods are found to be physically damaged.

(5) Goods which do not correspond with the Goods You ordered.

If the Supplier has sent you the wrong Goods by mistake, then, subject to the terms set out below, Loaded 24 7 will seek replacement Goods from the Supplier on your behalf as agent or seek a refund for the price of the Goods from the Supplier and Loaded 24 7 will refund their costs of providing the service to you.

(6) Unopened or Unused Goods

If you decide you do not want the Goods from the Supplier, then, provided the Goods have not been opened, any seals are still intact, and the Goods have not been used by you for any purpose, then, subject to the terms set out below, Loaded 24 7 will seek from the Supplier replacement Goods or seek a refund for the price of the Goods from the Supplier on your behalf as agent and Loaded 24 7 will then refund their costs of providing the service to you.

(7) Time for returning the Goods to Loaded 24 7

In order for Loaded 24 7 to obtain a replacement from the Supplier as your agent or a refund from the Supplier as your agent, you must ensure that Loaded 24 7 receive your Goods within 10 days of receiving the Goods.

(8) Notice of Return

In order to obtain a refund for the service provided by Loaded 24 7, you must send Loaded 24 7 an e-mail within 7 days of receiving the Goods to cancel@loaded247.co.uk stating:

1. Your name
2. Your Item Reference Number
3. Your Invoice Number
4. Title of the missing Goods
5. Date of receiving the Date of Dispatch
6. Whether you wish to reorder the Goods or require a refund (see Loaded 24 7's Liability if Goods are returned to the Supplier)
7. How you are returning the Goods

Or You can telephone Loaded 24 7 on 0870 444 5454 to let Loaded 24 7 know. If you wish to return the Goods please see Returns Policy of the Suppler.

Important You must send the notice of cancellation within 7 days of receiving the Goods

(9) Notice of Refund

Loaded 24 7 will provide you with a Notice of Refund, showing the calculation and the amount to be refunded by e-mail. Loaded 24 7 advise you to print this out, or save it somewhere secure.

(10) If you do not receive your Goods

If you do not receive your Goods within 15 days of receiving the Dispatch Notice from Loaded 24 7 if a UK customer with a UK delivery address or 30 days if European customer with European delivery address then e-mail sales@loaded247.co.uk titled "Missing Goods" stating:

1. Your name
2. Your Account Number
3. Your Invoice Number
4. Title of the missing Goods
5. Date of receiving the Date of Dispatch
6. Whether you wish to reorder the Goods or require a refund (see Loaded 24 7's Liability if Goods are returned to the Supplier)
or, you can telephone your Agent Loaded 24 7 on 0870 444 5454.

(10) Exclusion of Liability

(a) This Policy represents the full extent of Loaded 24 7's liability to you in respect of the service that Loaded 24 7 provide for any loss, damage or expense, including any consequential loss or damage and loss of profits, arising out of or in connection with the supply of the services to you.

(b) Loaded 24 7 is not the manufacturer or Supplier of any of the Goods. Accordingly it gives no warranty as to the fitness of the Goods for any particular purpose even though that purpose may be specified in the description of the Goods.

(c) Loaded 24 7 may assign to you any rights it may have against the Supplier or manufacturer in connection with the quality of the Goods, and any such rights will be taken in extinction of and in substitution for any rights which you would otherwise have had against Loaded 24 7.

(d) Any other liability on the part of Loaded 24 7 to you or any third party arising out of or in connection with the supply of the service, the quality or suitability of the service for the purpose, or arising out of or in connection with the Website, its contents and availability for access, or your use of it, or in relation to the quality or performance of our service, whether such liability arises as a result of any express or implied term, statutory obligation, fiduciary relationship or otherwise (including, for the avoidance of doubt, any misrepresentation - whether deliberate, reckless, negligent or innocent - and any other act or omission or negligence), except in the case of personal injury or death caused by our negligence, is excluded to the fullest extent permitted by law.

Postage and Packing

You must pay the costs of returning the Goods to your agent. The goods will be at your risk until your agent receives them. You should return them to:

Loaded 247 (Returns)
PO Box 317
Sittingbourne
Kent ME10 4LE
United Kingdom